How it Works

how it works at genbotanicals

Contact me

Creating your custom skincare starts with a conversation because finding the right product for your skincare routine begins with understanding your unique skincare concerns. therefore, you need to contact me about ordering/customizing your individual products or custom desert skincare collection.  Just fill out the message section on the contact form and submit.

 

you can reach me by email below

or call 505.240.3856.

 

Then, with only your name and email address, we’ll send you a PayPal invoice for payment. For your safety, we will not ask you for personal credit card information. (You do not need to have or open a PayPal account)

Your order is processed once payment is received. Handcrafting your customized formulas generally takes 1-3 days.

We ship packages weekly, Monday, Wednesday, Friday, for quality control purposes. You will receive an email confirmation the day your order ships. Delivery times will depend on your location.

Enjoy the Benefits

Enjoy and experiment with your products to find out what works best for you, keeping in mind that you may want to use different, or a combination of techniques. The key is to tailor your routine to your skin’s needs.

 

Unlimited tweaks -You may want to adjust your skin care to the seasons, or new special concerns , etc. There is no limit to the number of times you can modify custom formulas.

 

Easy returns – to do everything possible to make your return process smooth and easy, our guarantee to you is that if you wish to return products, (including custom skincare) for any reason you may send them back to us postmarked within 30 days from the invoice date. (return policy)

 

Free shipping – all custom skincare products ship USPS priority mail for free in the U.S. For delivery times see USPS-Priority Mail Delivery Map . All orders are shipped from our facility at 87821 zip code.

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